NCC, CBN to introduce refund framework for failed airtime and data transactions
The Nigerian Communications Commission (NCC) and the Central Bank of Nigeria (CBN) have developed a joint framework to resolve consumer complaints arising from failed airtime and data purchases caused by network outages, system malfunctions, or human errors.
The framework is the result of months of consultations involving the NCC, CBN, Mobile Network Operators (MNOs), Value Added Service (VAS) providers, Deposit Money Banks (DMBs), and other key stakeholders. These engagements were triggered by the growing number of complaints from subscribers who were debited for airtime or data without receiving the service, often facing prolonged delays before resolution.
Representing a unified stance by both the telecommunications and financial sectors, the framework outlines measures to address ...


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