The Nigerian Civil Aviation Authority (NCAA) has warned that it may suspend Royal Air Maroc’s operations in Nigeria over alleged persistent violations of consumer protection regulations and unresolved passenger complaints.
The warning was disclosed in a statement by the NCAA’s Director of Public Affairs and Consumer Protection, Michael Achimugu, who said the regulator is considering stronger enforcement measures after the airline allegedly failed to improve despite sanctions imposed in 2025.
According to Achimugu, the NCAA is prepared to recommend the suspension of the Moroccan carrier’s operations until it demonstrates a commitment to complying with Nigeria’s consumer protection standards.
He stressed that the authority would not tolerate continued disregard for passenger rights, insisting that all airlines operating in Nigeria must adhere strictly to existing aviation regulations.
Achimugu accused Royal Air Maroc of recurring baggage handling problems, poor customer service and delays in resolving passenger complaints. He claimed that several cases were only addressed after the NCAA intervened.
He also alleged that passengers whose luggage was delayed were often not promptly informed and, in some instances, failed to receive the assistance required under consumer protection guidelines.
The NCAA official further accused the airline of repeatedly ignoring invitations to meetings over unresolved complaints. He alleged that the airline’s Country Manager, Ahmed Boussouf, frequently delegated representatives who lacked the authority to make decisions.
Achimugu also claimed that Boussouf once responded to an invitation by saying, “Whatever you want to do, do,” describing the remark as reflective of the airline’s attitude toward the regulator’s complaint resolution process.
The NCAA had previously sanctioned Royal Air Maroc and other international airlines over consumer protection violations in 2025 as part of efforts to strengthen enforcement across the aviation sector.
As of the time of the report, Royal Air Maroc had not issued an official response to the allegations or the NCAA’s latest warning.
