NCC Directs Telecom Operators to Compensate Users for Poor Network
The Nigerian Communications Commission (NCC) has ordered telecom service providers to compensate subscribers affected by poor network quality with airtime credits under a stricter nationwide enforcement framework.
The directive is part of renewed efforts to enhance service delivery, safeguard consumers, and hold operators accountable for ongoing network performance issues across the country.
The Executive Vice Chairman of the NCC, Aminu Maida, made this known during a media briefing on Thursday, where he outlined the commission’s updated compliance and enforcement strategies.
According to him, the compensation policy follows confirmed cases where telecom operators failed to meet the required minimum quality of service standards in several areas. He emphasized that the airtime cred...










